{"id":10046,"date":"2024-03-28T15:06:58","date_gmt":"2024-03-28T15:06:58","guid":{"rendered":"http:\/\/localhost\/wp\/cerato\/?page_id=4254"},"modified":"2026-04-22T22:12:12","modified_gmt":"2026-04-22T20:12:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/kraftmuller-ch.com\/fr_ch\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10046\" class=\"elementor elementor-10046\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f2c8b08 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f2c8b08\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-65c4093\" data-id=\"65c4093\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23d432a elementor-widget elementor-widget-heading\" data-id=\"23d432a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FAQS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08963a7 elementor-widget elementor-widget-accordion\" data-id=\"08963a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9001\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-9001\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Dans quels cantons livrez-vous ? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9001\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-9001\"><p>Nous livrons gratuitement dans les Cantons de Berne, Fribourg, Jura, Neuch\u00e2tel, Vaud, Valais,\u00a0 \u00a0Gen\u00e8ve et Soleure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9002\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-9002\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quels sont les modes de paiement accept\u00e9s ? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9002\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-9002\"><p>Nous proposons actuellement le paiement \u00e0 la livraison de votre commande pour votre tranquillit\u00e9.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9003\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-9003\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quels sont les d\u00e9lais de livraison ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9003\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-9003\"><p>Nous nous effor\u00e7ons de livrer votre commande dans un d\u00e9lai de 3 \u00e0 5 jours ouvrables. Veuillez noter que les d\u00e9lais peuvent varier en fonction de votre lieu de r\u00e9sidence et de la disponibilit\u00e9 des produits.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9004\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-9004\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Proposez-vous la livraison internationale ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9004\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-9004\"><p>Non, nous ne proposant pas le service de livraison \u00e0 l&rsquo;international, actuellement nous livrons\u00a0 uniquement la Suisse.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9005\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-9005\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment puis-je contacter le service client ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9005\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-9005\"><div class=\"react-scroll-to-bottom--css-nwwtj-1n7m0yu\"><div class=\"flex flex-col text-sm pb-9\"><div class=\"w-full text-token-text-primary sm:AIPRM__conversation__response\" data-testid=\"conversation-turn-17\"><div class=\"px-4 py-2 justify-center text-base md:gap-6 m-auto\"><div class=\"flex flex-1 text-base mx-auto gap-3 md:px-5 lg:px-1 xl:px-5 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem] group final-completion\"><div class=\"relative flex w-full flex-col agent-turn\"><div class=\"flex-col gap-1 md:gap-3\"><div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"5575e810-af90-46c1-be4b-e7059f669dcb\"><div class=\"markdown prose w-full break-words dark:prose-invert dark AIPRM__conversation__response\"><p>Vous pouvez nous contacter par e-mail \u00e0 l&rsquo;adresse suivante contact@kraftmuller-ch.com ou par t\u00e9l\u00e9phone au +41 768 276 437. Notre \u00e9quipe est disponible pour r\u00e9pondre \u00e0 toutes vos questions.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"AIPRM__sidebar-icon\" class=\"AIPRM__p-2 AIPRM__top-12 md:AIPRM__top-2 AIPRM__p-2 AIPRM__items-center AIPRM__transition-colors AIPRM__duration-200 AIPRM__cursor-pointer AIPRM__text-sm AIPRM__rounded-md AIPRM__border AIPRM__bg-white dark:AIPRM__bg-gray-900 AIPRM__border-black\/10 dark:AIPRM__border-white\/20 hover:AIPRM__bg-gray-50 dark:hover:AIPRM__bg-gray-850 AIPRM__cursor-pointer AIPRM__fixed AIPRM__right-4 AIPRM__z-30\" title=\"Open AIPRM sidebar\">\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Dans quels cantons livrez-vous ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Nous livrons gratuitement dans les Cantons de Berne, Fribourg, Jura, Neuch\\u00e2tel, Vaud, Valais,\\u00a0 \\u00a0Gen\\u00e8ve et Soleure.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quels sont les modes de paiement accept\\u00e9s ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Nous proposons actuellement le paiement \\u00e0 la livraison de votre commande pour votre tranquillit\\u00e9.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quels sont les d\\u00e9lais de livraison ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Nous nous effor\\u00e7ons de livrer votre commande dans un d\\u00e9lai de 3 \\u00e0 5 jours ouvrables. Veuillez noter que les d\\u00e9lais peuvent varier en fonction de votre lieu de r\\u00e9sidence et de la disponibilit\\u00e9 des produits.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Proposez-vous la livraison internationale ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Non, nous ne proposant pas le service de livraison \\u00e0 l&rsquo;international, actuellement nous livrons\\u00a0 uniquement la Suisse.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Comment puis-je contacter le service client ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"react-scroll-to-bottom--css-nwwtj-1n7m0yu\\\"><div class=\\\"flex flex-col text-sm pb-9\\\"><div class=\\\"w-full text-token-text-primary sm:AIPRM__conversation__response\\\" data-testid=\\\"conversation-turn-17\\\"><div class=\\\"px-4 py-2 justify-center text-base md:gap-6 m-auto\\\"><div class=\\\"flex flex-1 text-base mx-auto gap-3 md:px-5 lg:px-1 xl:px-5 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem] group final-completion\\\"><div class=\\\"relative flex w-full flex-col agent-turn\\\"><div class=\\\"flex-col gap-1 md:gap-3\\\"><div class=\\\"flex flex-grow flex-col max-w-full\\\"><div class=\\\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto\\\" data-message-author-role=\\\"assistant\\\" data-message-id=\\\"5575e810-af90-46c1-be4b-e7059f669dcb\\\"><div class=\\\"markdown prose w-full break-words dark:prose-invert dark AIPRM__conversation__response\\\"><p>Vous pouvez nous contacter par e-mail \\u00e0 l&rsquo;adresse suivante contact@kraftmuller-ch.com ou par t\\u00e9l\\u00e9phone au +41 768 276 437. Notre \\u00e9quipe est disponible pour r\\u00e9pondre \\u00e0 toutes vos questions.<\\\/p><\\\/div><\\\/div><\\\/div><\\\/div><\\\/div><\\\/div><\\\/div><\\\/div><\\\/div><\\\/div><div id=\\\"AIPRM__sidebar-icon\\\" class=\\\"AIPRM__p-2 AIPRM__top-12 md:AIPRM__top-2 AIPRM__p-2 AIPRM__items-center AIPRM__transition-colors AIPRM__duration-200 AIPRM__cursor-pointer AIPRM__text-sm AIPRM__rounded-md AIPRM__border AIPRM__bg-white dark:AIPRM__bg-gray-900 AIPRM__border-black\\\/10 dark:AIPRM__border-white\\\/20 hover:AIPRM__bg-gray-50 dark:hover:AIPRM__bg-gray-850 AIPRM__cursor-pointer AIPRM__fixed AIPRM__right-4 AIPRM__z-30\\\" title=\\\"Open AIPRM sidebar\\\">\\u00a0<\\\/div>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQS Dans quels cantons livrez-vous ? Nous livrons gratuitement dans les Cantons de Berne, Fribourg, Jura, Neuch\u00e2tel, Vaud, Valais,\u00a0 \u00a0Gen\u00e8ve et Soleure. Quels sont les modes de paiement accept\u00e9s ?&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10046","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kraftmuller-ch.com\/fr_ch\/wp-json\/wp\/v2\/pages\/10046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kraftmuller-ch.com\/fr_ch\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kraftmuller-ch.com\/fr_ch\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kraftmuller-ch.com\/fr_ch\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kraftmuller-ch.com\/fr_ch\/wp-json\/wp\/v2\/comments?post=10046"}],"version-history":[{"count":5,"href":"https:\/\/kraftmuller-ch.com\/fr_ch\/wp-json\/wp\/v2\/pages\/10046\/revisions"}],"predecessor-version":[{"id":15474,"href":"https:\/\/kraftmuller-ch.com\/fr_ch\/wp-json\/wp\/v2\/pages\/10046\/revisions\/15474"}],"wp:attachment":[{"href":"https:\/\/kraftmuller-ch.com\/fr_ch\/wp-json\/wp\/v2\/media?parent=10046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}